bd11 1nd Terms and Conditions

General Provisions and Definitions

These terms and conditions ("Terms") apply to the bd11 1nd platform and all its services. These Terms form a legal agreement between the user and bd11 1nd. By starting to use the platform, you agree to all of these terms.

The meanings of some key terms used in this document are as follows:

• "Platform" — refers to the bd11 1nd website and its associated mobile applications.
• "User" — any person who has registered on this platform or is using its services.
• "Account" — a registered profile belonging to a user, including their login credentials and balance.
• "Balance" — the total of real money deposited and bonus credits held in an account.
• "Bonus" — promotional credits granted by bd11 1nd, usable subject to specific conditions.
• "Real Money" — funds deposited by the user themselves, which are eligible for direct withdrawal.

Our Privacy Policy forms an inseparable part of these Terms. Both documents should be read together and apply to every user.

Account Registration and Eligibility

Registration is required to use bd11 1nd's services. It is each user's responsibility to provide accurate and up-to-date information at the time of registration.

2.1 Age and Eligibility Requirements

• The minimum age to use the platform is 21. Use of this platform is strictly prohibited for anyone under 21.
• Only one account may be opened per device or household.
• No one may operate an account on behalf of another person.
• The mobile number and email address provided at registration must be active and your own.

2.2 Identity Verification (KYC)

bd11 1nd may verify a user's identity at any time. Failure to provide the required documents may result in the account being temporarily suspended and withdrawal requests being held. A National ID (NID), passport, or driving licence is accepted for identity verification.

2.3 Single Account Policy

Each user may hold only one account. Any attempt to create multiple accounts will result in all accounts being closed and all balances held in them may be forfeited.

Account Security and Responsibility

It is entirely the user's responsibility to keep their account login credentials, especially their password, completely confidential. bd11 1nd will never ask for your password by email or message.

• Use a strong password — at least 8 characters, including numbers and special characters.
• If you suspect unauthorised access to your account, change your password immediately and notify the support team.
• The user is responsible for all activity carried out from their own account.
• Do not leave your account logged in on a public or shared device.

Deposit and Withdrawal Rules

bd11 1nd currently supports transactions via popular mobile banking services and bank transfers in Bangladesh.

4.1 Deposits

• The minimum deposit amount is ৳300.
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (Sonali Bank, Dutch-Bangla Bank, BRAC Bank, and other scheduled banks).
• Funds are added to your account once the deposit is completed. If there is a delay due to a technical issue, please contact the support team.
• Only deposit using a payment method registered in your own name.

4.2 Withdrawals

• The minimum withdrawal amount is ৳500.
• The withdrawal process is generally completed within 10 to 45 minutes.
• To withdraw winnings earned from a bonus, the relevant wagering requirement must be met (see Section 5 for details).
• Withdrawals may only be made to the same method used for the deposit.
• Withdrawals may be held if identity verification has not been completed.

Bonuses and Promotional Offers

bd11 1nd offers various bonus promotions from time to time. Each bonus has its own terms, and failure to follow them may result in the bonus being cancelled.

5.1 Welcome Bonus

bd11 1nd offers new members a 200% bonus on their first deposit, up to ৳20,000. For example, a deposit of ৳1,000 will add a bonus of ৳2,000, bringing the total balance to ৳3,000. To withdraw this bonus, the bonus amount must be wagered 25 times — that is, ৳2,000 × 25 = ৳50,000 in bets must be completed.

5.2 General Bonus Rules

• A bonus is not direct cash — it becomes withdrawable only after the wagering requirement has been met.
• Multiple bonuses cannot be used at the same time unless the offer clearly states otherwise.
• A bonus applies only to the account of the member for whom it was issued.
• When calculating wagering, slot games generally contribute 100%; the rate may differ for live casino and table games.
• bd11 1nd reserves the right to change, suspend, or cancel any bonus offer at any time.

5.3 VIP Cashback Benefits

The bd11 1nd VIP programme has four levels: Bronze, Silver, Gold, and Platinum. Cashback is paid based on net losses each week. The maximum weekly cashback is 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. Example: a Gold member with a net loss of ৳20,000 in one week will receive ৳20,000 × 1.1% = ৳220 in cashback. Levels are determined automatically based on regular play and account activity.

Gaming Rules and Fair Use

bd11 1nd is committed to ensuring a fair and safe gaming environment for all users. To that end, certain specific rules must be followed.

• In each game session, users place bets at their own responsibility.
• bd11 1nd reserves the right to void winnings unintentionally gained as a result of a software error or technical failure.
• If a game is interrupted mid-session due to a technical issue, the bet for that round will be refunded.
• The server logs of the relevant game provider shall be the final authority in determining game outcomes.

Responsible gaming is bd11 1nd's priority. To access features such as setting betting limits and self-exclusion, read our Responsible Gaming Guide, which contains detailed information on managing your gaming habits.

Prohibited Activities

The following activities are strictly prohibited on the bd11 1nd platform:

7.1 Financial Fraud

• Opening an account or conducting transactions using another person's identity.
• Using stolen or unauthorised payment methods.
• Money laundering or conducting transactions using illegal funds.
• Attempting to gain an advantage through credit card chargebacks or payment disputes.

7.2 Bonus Abuse

• Collecting bonuses from multiple accounts.
• Placing opposing bets strategically to meet bonus wagering requirements.
• Violating the terms of bonus use.

7.3 Technical Abuse

• Using bots, scripts, or automated software to play games.
• Attempting to manipulate or hack the platform's software.
• Attempting to gain unauthorised access to another user's account.

If any such activity is detected, the relevant account will be closed immediately and all balances may be forfeited.

Account Suspension or Closure

8.1 Suspension by bd11 1nd

In the event of any breach of the terms, bd11 1nd may temporarily suspend or permanently close an account without prior notice. The user will be notified by email in such cases.

8.2 Account Closure by the User

If a user wishes to close their own account, please contact the support team. Real money in the balance may be withdrawn before the account is closed, but any bonus with an unmet wagering requirement will be cancelled.

8.3 Inactive Accounts

If there is no transaction or login for an extended period (more than 12 months), the account may be marked as inactive. The user will be notified by email in such cases.

Limitation of Liability

bd11 1nd bears no liability in the following circumstances:

• If a game session is interrupted due to loss of internet connection.
• If login credentials fall into the hands of a third party due to the user's own negligence.
• If a problem arises due to a technical error on the part of a third-party game provider.
• For the outcome of bets placed at the user's own decision.
• If service is disrupted due to an unforeseen natural disaster or circumstances beyond our control.

bd11 1nd always strives to maintain service quality, but cannot guarantee uninterrupted service. Service may be temporarily unavailable during maintenance periods.

Changes to Terms

bd11 1nd reserves the right to change these Terms at any time. For significant changes, users will be notified via their registered email or through a notification on the platform.

Continued use of the platform after a change will be taken as acceptance of the new terms by the user. The latest terms will always be available on this page.

If you have any questions or uncertainties about these Terms, please visit our Frequently Asked Questions (FAQ) page, where you will find detailed answers to common questions.

Contact and Support

If you have any questions about these terms and conditions, please contact bd11 1nd's support team. Our support service is available seven days a week, 24 hours a day, in both Bengali and English.

• Live Chat: Click the live chat button in the bottom-right corner of any page on the platform.
• Email Support: [email protected]

Before contacting the support team, please have your account details ready — such as your registered mobile number or email — so that your issue can be resolved quickly.